Need Help? Browse our Frequently Asked Questions
Q: Are our mobile phones unlocked?
A: Singapore is the first country that forbids outright SIM locking thus all mobile phones are SIM-free or unlocked and can be use with any sim card compatible with our network.
Q: Are our price inclusive of GST?
A: As we are not GST registered company so all our prices listed here is nett price.
Q: Are there any hidden charges?
A: No, so long as the mode of payment is in cash. As for electronics payment a one-time charge will be applicable. What we advertised is nett price and there are no gimmicks or hidden charges. What we advertised will be what you are receiving (the full warranty by the manufacturer and all the contents inside).
Q: Do our products come with the 7 days exchange policy?
A: No we do not, so we strongly recommend our customers to check thoroughly our products before leaving our store. If the product is defective at the point of sales, we will give a one to one exchange immediately. Thereafter, all products that are faulty must be sent to the respective service centre in Singapore.
Q: Do we have instalment plan?
A: It depends on your credit card bank provider whether they have any instalment plan.
Q: Do we have stocks of all our products listed on our website?
A: Yes we do. However due to the fast turnover rate of our products, it is advisable to give us a call to enquire or make reservation.
Q: Do we offer GST refund for tourist?
A: No because we do not charged GST on our products as we are not GST registered company.
Q: Do we provide delivery service?
A: Yes we do & there is a delivery fee of S$20 applicable. You may contact us for more details because different charges may apply for different locations.
Q: Does our mobile phones come with international warranty?
A: Unless specified, all products carry only local warranty.
Q: HTC service centre
A: HTC toll-free hotline at 1800-238-7788operating hours of phone support8AM-8PM (Monday to Saturday Address: 1, HarbourFront Avenue, #01-06 Keppel Bay Tower (s) 098632 Operating Hours: 10AM to 7PM (Mon to Fri) 10AM to 3PM (Sat) Closed on Sunday and Public Holidays
Q: What is the difference between export and local warranty set?
A: Local warranty set is supplied by the local distributor and carries a minimum one year warranty from the manufacturer. As for the export set, it is parallel imported from other countries thus carries no warranty by any manufacturer.
Q: What is the mode of payment?
A: All prices stated are in cash payment and applicable for self-collection at our store. There is additional 4% charge on NETs and credit cards payment.
Q: Where is your store and what is the operating hours?
A: 65 Ubi Road 1 #02-92 Oxley Bizhub Singapore 408729
Mon – Fri (exclude public holiday) 10.30am – 6.30pm
Mon – Fri (exclude public holiday) 10.30am – 6.30pm
Q: Where is the nearest MRT station?
A: Tai Seng MRT. If you are coming from Tai Seng MRT, take exit B. There is BreadTalk IHQ building at the opposite side and Oxley Bizhub building is on the right next to BreadTalk IHQ.
Q: Where is the nearest Samsung service centre?
A: Customer Service Hotline: 1800 726 7864 63 Jurong West Central 3 Jurong Point Shopping Centre #B1-11 Singapore 648331 Tel: 6894 3927 Daily (including Public Holidays) 11:00am to 8:00pm 68 Orchard Road Plaza Singapura #B2-23 Singapore 238839 Tel: 6835 7378 Daily (including Public Holidays) 11:00am to 8:00pm 1 Woodlands Square Causeway Point #03-21 Singapore 738099 Tel: 6894 3927 Daily (including Public Holidays) 11:00am to 8:00pm 2 Tampines Central 5 Century Square #04-02A Singapore 529509 Tel: 6785 1763 Daily (including Public Holidays) 11:00am to 8:00pm
Q: Why your pricing is so much lower than other reputable major stores in Singapore?
A: We do not spend much cost in advertising. Most of our customers come from referral s and online prospects. We also order our products in bulk and retail it to our customers at the lowest price possible. In addition we maintain a close relationship with our distributor so that we can pass the savings to our customer.
